A Company You Want To Avoid! Help Me Boycott!

This mostly only concerns computer nerds like myself, but if you’ve ever ordered computer components online such as memory or Flash cards for your digital camera, then you might want to read this.

I recently ordered some memory from an online company called UpgradeNation.com, and the deal soon went very sour. You can read all about it below. Anyhow, I am just letting everyone I know to steer clear of these guys and to join me in a boycott of their business. If you could also, send them an email saying that you’re my friend and that you are also upset about what they are doing and pledge to never buy from them.

CustomerService@upgradenation.com

If this sounds familiar, it’s because it’s yet another internet boycott in the style of the famous Maddox Orbitz boycott that happened a year ago.

http://www.thebestpageintheuniverse.net/c.cgi?u=orbitz_blows

Alright, here’s the official letter of complaint I sent to UpgradeNation.com and it explains the whole story.

>Being Letter.

To whom it may concern,

On August 18, 2006 I had ordered 2 sticks of 512MB DDR333 SODIMM RAM from your company’s online store. When I received my order, the contents did NOT match what I had ordered. I had received two sticks of DDR400 RAM which was not compatible with my machine. I know that your company did this because DDR400 RAM is usually cheaper and usually compatible with any DDR333 system.

I contacted your customer service and the agent assigned to my order was Mitul. He got my RMA in order and I sent the bad order back in. This Mitul fellow of yours was always quite brief and inconsiderate with me. I understand that you may be a busy company, but this kind of behavior towards your customers is unacceptable.

Today, I received the reship of my order and it was the correct DDR333 memory. However, I ran memtest86+ on these sticks and it reported over 100 errors with just one pass. Once again, I know that you sent me defective memory in the hopes that you could save some money thinking that I would never find out.

As I write this letter, my main workstation is still not functional because it has no memory. Your company has set me behind at least three weeks in my work, and I am very frustrated. I am an audio engineer that gets paid hourly for my work. If I wished to, I could sue over this ordeal and get quite a hefty sum in reparations for the work time lost because of your company’s negligence. This is an obvious bait and switch scenario and I am appalled that your company has the balls to call itself a trustworthy vendor with such thieving business practices.

I am hereby issuing this letter of complaint for the following grievances:

1. Not once did I ever receive an apology for this entire ordeal.
2. Your customer service was always quite brief and inconsiderate with me.
3. Your company deviated from my order TWICE, INTENTIONALLY just to save money.
4. Your company has set me behind three weeks in my work because my main workstation as of right now STILL does not have memory.

I hereby demand:

1. A full letter of apology.
2. A no-bullshit, full refund for all costs I have incurred, including RMA shipping charges. This means no restocking fees or any other fine print.

Failure to comply with these demands will mean that I will be forced to take legal action for the work time that I have lost as a direct result of your company’s negligence, for false advertising and fradulent business practices, and for any other possible damages that have resulted from this ordeal. A failure to comply will also mean that I will be forced to take this to the appropriate law enforcement officials who will investigate these fraudulent business practices of yours.

I could easily contact every single person I know and relay this story to them and tell them to never purchase from your company and have those people tell everyone they know and etcetera. I could easily rally up the hundreds of other people you have frauded, as evident on your ResellerRatings.com reviews page, and have them join my campaign as well. I could easily become a vigilante and turn this into my own personal vendetta. I could easily turn this into the horror stories that you have heard of small online companies being ruined by dissatisfied customers who have boycotted their business to the point where it is impossible for them to continue. I could easy do any of this, but as I have already told you, I am busy, and already behind on my work. I am giving you the option of the quiet way out, and although it pains me to not see justice carried out, I simply do not have the time to make sure that you never fraud anyone else again.

I want your company to consider this seriously and make serious changes to the way it conducts business. In the cutthroat world of online business, even one dissatisfied customer can turn into a swarm of people bent on killing your company. I’m sure there are others out there who feel the same as I do, and I am telling you that if this continues, IT WILL eventually ruin you in the fashion that I have described above – if it is not me, it will be someone else, and I can guarantee this. I hope it doesn’t have to go that far before your company learns its lesson.

Please respond as soon as possible.

Sincerely,
Ted J——

>End Letter.

I know I said I wouldn’t boycott, but I thought about it and decided that this was too important. Spread the word so that other people won’t be screwed over by this company’s crap!